Notice of a Problem with TR7A Series Devices (Updated: Sep 1, 2021)

Products Sep 01, 2021

September 1, 2021

The updated firmware (Version 1.11) to fix this problem is now available.
Please download the update tool from here and perform the update on your device.

August 26, 2021

The following problem has been found in the TR71A, TR72A and TR72A-S products.
When changes are made to the recording interval and/or recording mode from T&D WebStorage Service - Device Settings, the device will stop recording and the settings will not be applied.

This problem occurs in all TR71A, TR72A and TR72A-S that have been currently sold.

As a workaround, please use the PC software “TR7 for Windows” to change the recording interval and recording mode until we release the updated version of firmware for the affected products.

We apologize for any inconvenience caused by this problem.

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