Supplied Code Label
You can find the code on the registration code label that came with the product.
Mobile App "T&D 500B Utility"
You can find the device info by opening [Nearby Devices] - [Base Unit Settings] - [System].
Software "RTR500BW for Windows"
You can find the info in [Settings Utility] - [Settings Table] - [Base Unit Settings].
By opening [Help for Unit Recognition Failure] you will find explanations about a shortcut button to open the device manager and instructions about how to re-install the USB device driver.
If your computer stops recognizing your device while it is in use, check and/or try the following.
Base Unit / Repeater / Remote Unit :
Computer :
For more details please contact your local distributor before purchase.
Waterproof resistance is as follows for various devices:
RTR501B, RTR-501: IP67 (Immersion Proof)
RTR502B, RTR-502: IP64 (splash proof / rated for use in daily life)
RTR503B/505B/507B, RTR-503/505/507: IP64 (splash proof / rated for use in daily life)
The input modules and temperature-humidity sensor are not water resistant.
Base Units, RTR-574/576: Non-waterproof
CE Model | |||
---|---|---|---|
CH | Frequency (MHz) | CH | Frequency (MHz) |
00 | 869.7125 | 06 | 869.8625 |
01 | 869.7375 | 07 | 869.8875 |
02 | 869.7625 | 08 | 869.9125 |
03 | 869.7875 | 09 | 869.9375 |
04 | 869.8125 | 10 | 869.9625 |
05 | 869.8375 | 11 | 869.9875 |
FCC Model | |||
---|---|---|---|
CH | Frequency (MHz) | CH | Frequency (MHz) |
00 | 902.93760 | 11 | 915.60960 |
01 | 904.08960 | 12 | 916.76160 |
02 | 905.24160 | 13 | 917.91360 |
03 | 906.39360 | 14 | 919.06560 |
04 | 907.54560 | 15 | 920.21760 |
05 | 908.69760 | 16 | 921.36960 |
06 | 909.84960 | 17 | 922.52160 |
07 | 911.00160 | 18 | 923.67360 |
08 | 912.15360 | 19 | 924.82560 |
09 | 913.30560 | 20 | 925.97760 |
10 | 914.45760 | 21 | 927.12960 |
The communication frequency channel info cannot be changed after registration has been completed. If you wish to make changes to the communication frequency channel, you must first delete all Remote Units and Repeaters connected with that channel and re-register to a new wireless group.
Basic Items to be Checked:
If the transmission method has been set to "E-mail" please check/try the following:
If the transmission method has been set to "FTP" please check/try the following:
Yes, settings for this can be done in the RTR500BC Settings Utility under the [Recorded Data Download Settings] Menu.
Under [Transmission Method] by selecting "Do not Send" and by setting "Saving Recorded Data" to ON, the data will be saved to PC but not transmitted elsewhere.
Check the following:
For details about frequency channels and bands see [Q. When there are multiple Base Units being used in the same area, what is the best way to assign frequency channels?] in the [RTR500BW Settings] or [RTR500BC Settings] sections of [RTR500B Series FAQs].
The Current Readings Data (.xml) is not of the same format as Recorded Data and cannot be opened using T&D Graph. It can be viewed by creating a program for that purpose.
T&D can provide you with all of the necessary file format info for both recorded data (TRZ only) and current readings, as well as, communication specifications for RTR500BW and serial communication specs for RTR500BC. Please contact your local distributor.
Check the Log
In the RTR500BC Data Viewer - [View] menu, open [View Log] to see if recorded data was sent or not.
Check the "Pause Polling" Function
In the RTR500BC Data Viewer - [Settings] menu, see if [Pause Polling] has a check mark next to it. If it does, remove the check mark by clicking on it. Periodic processes such as auto download of recorded data, monitoring of current readings and warning signals will be resumed.
The RTR500BC does not have an internal clock. When you set up a programmed recording start or when you download data, the date and time shown are taken from your computer's clock.
Also, if multiple processes are overlapped at the same time, the RTR500BC will determine the priority in the order of 1. Warning, 2. Current Readings, and 3. Recorded Data, so the time for auto-download may shift.
The default setting is in the "Documents" or "My Documents" folder under "TandD Corp\RTR500BC for Windows\data". Even if you manually download from the RTR500BC Data Viewer - [Communication] menu, unless otherwise specified that recorded data will be saved to the above folder.
When downloading from RTR-574 and RTR-576units, each downloading session for each channel is broken up into two successive parts. If the downloading interval is short, while the first part is being downloaded newly recorded additional data will be logged into the channels of the second part of the download but no data will exist for the first part.
The RTR500BC only outputs complete sets of "Recorded Data" in which data exists for both parts of the downloading session.
Therefore when the recording interval is short, the number of measurements logged in a Remote Unit may be more than the number of "Recorded Data" which was able to be downloaded.
An example of not refreshing at the set interval:
When the recording interval is set to 1 hour and current readings transmission interval is set to 10 min (The current reading will only be refreshed every hour upon a new recording).
If you remove RTR500BC for Windows from startup programs, the warning monitoring and auto-download of recorded data functions will also be disabled. When you restart or log into Windows, you will need to manually start RTR500BC Data Viewer to activate them.
Quit all applications and press [Ctrl]+[Shift]+[Esc] at the same time to open "Task Manager".
Click the [Startup] Tab to show a list of applications that are configured to run automatically when Windows starts.
Right click on [RTR500BC Windows] and from the menu select [Disable].
From the Windows Start button, click [Startup].
Right click on [RTR500BC Windows] and from the menu select [Delete].
To restore, quit RTR500BC for Windows and then overwrite the copied folder to the above folder.
Yes, battery levels can be checked using the following methods:
Remote Units / Repeaters: [Wireless Route Settings] Menu
In the settings application for the Base Unit you are using, in the [Wireless Route Settings] menu, click on [Test Signal Strength]. A message will be displayed for devices with low battery power.
Remote Units: Via Web Browser
You can check in the [Data View] tab of T&D WebStrorage Service.
Refer to [T&D WebStorage Service]-[Data View]
Remote Units: Current Readings Monitoring Window
You can check the battery level of Remote Units in the Current Readings Monitoring Window. Refer to [RTR500BC for Windows]-[RTR500BC Data Viewer]-[View]-[Monitor Current Readings]
Remote Units: Warning Report Mail
By setting [Battery Warning] as a condition for warning transmission, you can receive a notification email when the Remote Unit's battery level is low. Refer to [RTR500BC for Windows]-[Software Operational Settings]-[Current Readings / Warning Monitoring Settings]
Repeaters: Check via PC
Connect the Repeater to a PC by USB cable and in the settings application for the Base Unit you are using you can get Repeater information.
In the RTR500BC Settings Utility from the [Tools] Menu select [Initialize Base Unit / Repeater] and follow directions.
Basic Items to be Checked:
If the transmission method has been set to "HTTP" please check the following:
If the transmission method has been set to "FTP" please check the following:
If you can't solve this problem after checking the above, contact your provider or HTTP(S)/ FTP Server administrator.
If after checking all of the above and making any necessary changes there is still no improvement, please contact your local distributor.
Example: When the subnet mask for the PC connected to the LAN is "255.255.255.0" and the IP address is "192.168.100.1"
The subnet mask should be set the same as the PC: "255.255.255.0"
The IP address should be set to 192.168.100.***.
If you are using DHCP (for auto assignment of an IP address) there is no need to make these settings. If you are not sure as to whether it is possible to use DHCP, please consult your network administrator.
If you are using DHCP (for auto assignment of an IP address) there is no need to make this setting. If you are not sure as to whether it is possible to use DHCP, please consult your network administrator.
If you are using DHCP (for auto assignment of an IP address) there is no need to make this setting. If you are not sure as to whether it is possible to use DHCP, please consult your network administrator.
Entries will depend upon your network environment.
Please contact your network administrator for details.
Wireless LAN Channel Number
To help avoid interference and reduce the chances of poor wireless LAN transmission, bandwidth to be used by each device is allocated and this is called a "Channel".
Assign a channel to be used by the RTR500BW for wireless LAN communication.
Wireless LAN SSID
Enter the name of the wireless LAN access point to be used for communication.
Security Mode This refers to a standard for encrypting contents of communication. Make sure to assign it in conjunction with the access point being used.
RTR500BW devices can use WEP64, WEP128, WPA-TKIP, and WPA2-AES.
WEP Key
This is a password necessary when using WEP 64/128 as the security mode for the wireless LAN.
Make sure to enter it in coordination with the Wireless LAN Access Point Settings.
Pre Shared Key This is a password necessary when using WPA-TKIP or WPA2-AES as the security mode for the wireless LAN.
Make sure to enter it in coordination with the Wireless LAN Access Point Settings.
Here is how to check from the smartphone app:
To check the firmware version of the RTR500BW, tap on the target device from either [Nearby Devices] or [WebStorage] tab, and open [System] to view the device info.
To check the version of the app, in the top screen tap on the menu icon () at the top left.
CE Model | |||
---|---|---|---|
CH | Frequency (MHz) | CH | Frequency (MHz) |
00 | 869.7125 | 06 | 869.8625 |
01 | 869.7375 | 07 | 869.8875 |
02 | 869.7625 | 08 | 869.9125 |
03 | 869.7875 | 09 | 869.9375 |
04 | 869.8125 | 10 | 869.9625 |
05 | 869.8375 | 11 | 869.9875 |
FCC Model | |||
---|---|---|---|
CH | Frequency (MHz) | CH | Frequency (MHz) |
00 | 902.93760 | 11 | 915.60960 |
01 | 904.08960 | 12 | 916.76160 |
02 | 905.24160 | 13 | 917.91360 |
03 | 906.39360 | 14 | 919.06560 |
04 | 907.54560 | 15 | 920.21760 |
05 | 908.69760 | 16 | 921.36960 |
06 | 909.84960 | 17 | 922.52160 |
07 | 911.00160 | 18 | 923.67360 |
08 | 912.15360 | 19 | 924.82560 |
09 | 913.30560 | 20 | 925.97760 |
10 | 914.45760 | 21 | 927.12960 |
The communication frequency channel info cannot be changed after registration has been completed. If you wish to make changes to the communication frequency channel, you must first delete all Remote Units and Repeaters connected with that channel and re-register to a new wireless group.
For details about frequency channels and bands see [Q. When there are multiple Base Units being used in the same area, what is the best way to assign frequency channels?] in the [RTR500BW Settings] or [RTR500BC Settings] sections of [RTR500B Series FAQs].
The Current Readings Data (.xml) is not of the same format as Recorded Data and cannot be opened using T&D Graph. It can be viewed by creating a program for that purpose.
T&D can provide you with all of the necessary file format info for both recorded data (TRZ only) and current readings, as well as, communication specifications for RTR500BW and serial communication specs for RTR500BC. Please contact your local distributor.
Check the following:
Check and/or try the following:
Check and/or try the following:
If after trying the above the problem is not solved, consult your network administrator.
Check and/or try the following:
If a wireless LAN is being used, please check/try the following:
If you open the app and nearby Base Units do not show up in the [Nearby Devices] list, or the registered devices do not show up in the [Device List], please check the following:
Base Unit / Repeater / Remote Unit
iOS Device Settings
Check the following:
Check and/or try the following:
If a wireless LAN is being used, please check/try the following:
If you can't remember or have lost your password, please get a new one reissued at T&D WebStorage Service.
It is possible when using a web browser to share data by creating a Read-Only account.
These can be created in T&D WebStorage Service under [Account] Menu - [Read-Only Account Settings].
With a Read-Only account it is possible to view data but it is not possible to delete data or make any settings changes.
Check the following:
You can make settings from T&D WebStorage Service under [Account] Menu - [Set Warning Recipients]. In addition to the e-mail account you used to register, you can add up to 3 other email addresses.
(For details see: [How to Use the T&D WebStorage Service]-[Alert View])
With T&D WebStorage Service, it is not possible to increase the number of recipients or filter and send using specific conditions. But if you set the address to a cloud-compatible mail service (Gmail, Outlook, etc.), the filtering function of that mail service can be used and mail can be forwarded to more addresses. Since forwarding is not done via a PC, you can use it as if you were increasing the number of recipients.
Also, if you specify an e-mail address with the filter function of the e-mail service and create a filter using a specific word such as the name of the installation location, Remote Unit name, or type of warning, it is possible to send mail to a specific address depending upon the set conditions.
The types of warning are explained in [T&D WebStorage Service]-[Alert View]-[Warning Status Report] in this Help.