RTR500B Series FAQs

Supplied Code Label
You can find the code on the registration code label that came with the product.

Mobile App "T&D 500B Utility"
You can find the device info by opening [Nearby Devices] - [Base Unit Settings] - [System].

Software "RTR500BW for Windows" or "RTR500BM for Windows"
You can find the info in [Settings Utility] - [Settings Table] - [Base Unit Settings].

• Please be careful not to let a third party know your registration code. The registration code cannot be changed or reissued.

If your device is not recognized after installing the Windows software and using it for the first time, go to the Start Menu and click on [Help for Unit Recognition Failure]. Here you can check if the USB device driver has been properly installed.

If your computer stops recognizing your device while it is in use, check and/or try the following.

Base Unit / Repeater / Remote Unit:

• Make sure the USB device (Base Unit, Repeater or Remote Unit RTR-574/576) is properly connected to the computer with the supplied USB cable.
• Make sure there is only one device of each type (Base, Repeater, Remote) connected at any one time.
• For optical communication devices (RTR501B/502B/503B/505B/507B, RTR-501/502/503/505/507S), make sure the unit is placed on the USB-connected Base Unit correctly.
  (Align the optical communication area of the Remote Unit and Base Unit.)
• Make sure there is sufficient battery power remaining in the Remote Unit.
  (Low battery will cause a communication error.)

Computer:

• Connect a different USB device (mouse, digital camera, etc...) to your computer and see if it operates properly.
• If your computer has more than one USB port, try connecting the Base or Remote Unit USB cable to a different port.
• If you have more than one computer, try connecting to it with the same cable and device.

If there is a loss of power including from a blackout or running out of batteries, all settings, addresses and registration info are saved.
However, if [Clock Settings] - [Auto-Adjustment] is set to OFF, the clock will be reset and you will need to set the time after the power is restored.
Devices that are set to ON are automatically corrected.

Check and/or try the following.

Basic Items to be Checked:

• Make sure the RTR500BW is connected to a network (check the LED display)
• Check to make sure there are no physical problems such as a disconnected LAN cable, trouble with the HUB, the router or the wireless LAN access point.
• In the transmission test screen are there any parts in red (improper setting)?
• Are there any entry mistakes in [Network Settings]?

If the transmission method has been set to "HTTP" please check the following:

• Make sure all entries in [HTTP Settings] are correct.
• Does your network environment require a proxy?
  (Communication via proxy server is not supported.)

If the transmission method has been set to "FTP" please check the following:

• Are there any entry mistakes in [FTP settings]?
• Is communication possible using the same settings with FTP client software?
• Is FTP communication blocked by firewall settings in the router?

If you can't solve this problem after checking the above, contact your provider or HTTP(S)/ FTP Server administrator.
If after checking all of the above and making any necessary changes there is still no improvement, please contact your local distributor.

The IP address and subnet mask settings vary depending upon your networking environment (structure).
Please contact your network administrator.

Example: When the subnet mask for the PC connected to the LAN is "255.255.255.0" and the IP address is "192.168.100.1"

The subnet mask should be set the same as the PC: "255.255.255.0"
The IP address should be set to 192.168.100.***.

• Make sure to set the last three digits,***, to a number between 2-254 that is not the same as any other computer connected in your network.

This refers to the IP address of a device (router, etc.) that serves as a "gateway" when communicating with a network outside the currently connected network. The Default Gateway Address will vary depending upon your networking environment (structure). Please consult your network administrator for details.

The DNS server refers to the device that associates a domain name (EX: tandd.com) with an IP address.
The DNS Server will vary depending upon your networking environment (structure). Please consult your network administrator for details.

Entries will depend upon your network environment.
Please contact your network administrator for details.

Wireless LAN Channel Number
To help avoid interference and reduce the chances of poor wireless LAN transmission, bandwidth to be used by each device is allocated and this is called a "Channel".
Assign a channel to be used by the RTR500BW for wireless LAN communication.

Wireless LAN SSID
Enter the name of the wireless LAN access point to be used for communication.

Security Mode
This refers to a standard for encrypting contents of communication. Make sure to assign it in conjunction with the access point being used.
RTR500BW devices can use WEP64, WEP128, WPA-TKIP, and WPA2-AES.

WEP Key
This is a password necessary when using WEP 64/128 as the security mode for the wireless LAN.
Make sure to enter it in coordination with the Wireless LAN Access Point Settings.

Pre Shared Key
This is a password necessary when using WPA-TKIP or WPA2-AES as the security mode for the wireless LAN.
Make sure to enter it in coordination with the Wireless LAN Access Point Settings.

Check the following:

• Is the battery cover on the back of the Remote Unit fully closed?
  (If light enters during communication, an error will occur.)
• Remove any obstacles blocking the optical communication areas.
  (Do not attach a tape or a sticker to the optical communication area even if it is transparent.)
• Is the Remote Unit properly placed on the Base Unit?
  (Make sure the slits in the Remote Unit fit tightly onto the ridges of the Base Unit.)
• Make sure there is sufficient battery power remaining in the Remote Unit.
  (Low battery will cause a communication error.)

Checking the device version version from the Windows Software:
You can find the info in [Settings Utility] in the [Settings Table] menu

Checking the device version from the Smartphone app:
In the top screen of T&D 500B Utility, tap on the target device from either [Nearby Devices] or [WebStorage] tab, and in the Settings Menu for the target Base Unit open [System] to view the device info.

Checking the version of the "RTR500BW for Windows" software:
The software version can be found in the Settings Utility's Main Window in the [Help] menu under [Version].

Checking the version of the "RTR500BM for Windows" software:
You can find the software version info in the header of the [Settings Utility].

Checking the version of the "T&D 500B Utility":
To check the version of the app, in the top screen tap on the menu icon () at the top left.

With RTR500B Series it is best not to assign adjacent channels for units in the same area, as it may result in interference.
We suggest you follow something like the example below for setting channels.
EXAMPLE: Base Unit A (Ch.0), Base Unit B (Ch.4), Base Unit C (Ch.7), Base Unit D (Ch.9), Base Unit E (Ch.11)

First check and try the following, and then test the wireless signal strength from the [Wireless Route Settings] menu in the software or app for the Base Unit. If there is no improvement, consider placing a Repeater between the Base Unit and the Remote Unit.

• Make sure there is sufficient battery power remaining in the Remote Unit.
  (Low battery will cause a communication error.)
• Make sure there are no obstacles that block radio waves between the Base Unit and the Remote Unit.
  (For details see: [Please Read First]-[About Installing Wireless Devices])
• Try changing the frequency channels of RTR500B series units and/or any other wireless communication devices in the area.
  (To make changes after having finished registration, it is necessary to delete all Remote Units with the same frequency channel setting from the Registration List and then register them again.)
• If a Repeater is being used, check to make sure it is properly powered.
  (When running on the batteries only, low battery will cause a communication error. Use an external power source to supply power.)
• Make sure there is no device that emits strong electromagnetic waves near the Base Unit, Remote Unit(s) and Repeater(s). (If there is, move them about 1 meter (3 feet) apart.)

The Current Readings Data (.xml) is not of the same format as Recorded Data and cannot be opened using T&D Graph. It can be viewed by creating a program for that purpose.

T&D can provide you with all of the necessary file format info for both recorded data (TRZ only) and current readings, as well as, communication specifications for RTR500BW and serial communication specs for RTR500BC. Please contact your local distributor.

• An optional serial communication cable "TR-07C"(sold separately) is necessary for serial communication with RTR500BC.

A Windows software called "T&D Tools" is available for directly downloading recorded data from a data logger and saving it to a PC.

For details see:
[RTR500BW for Windows] - [Other Data Collection Methods]
[RTR500BM for Windows] - [Other Data Collection Methods]

Check and/or try the following:

• Make sure the RTR500BW is properly powered.
  (Use the AC adaptor or PoE to power the unit.)
• Make sure the RTR500BW is connected to a network.
  (Check the status of the LED Display and if network communication is not available, please refer to [Q. I can't seem to connect the RTR500BW to my network, what should I do?])
• Make sure the PC being used and the RTR500BW are connected within the same network.
  (If the PC and RTR500BW are connected to separate networks, you will not be able to get a response from the Base Unit by searching the network that the computer is connected to. Nor will there be a response when search broadcasts are set to be filtered by network devices such as hubs. See if a connection can be made by setting an appropriate fixed IP address and gateway address to the RTR500BW, and in the main window of the Settings Utility under the [Operations] menu - [Search Network Settings], add the same fixed IP settings entered in the RTR500BW.)

If after trying the above the problem is not solved, consult your network administrator.

Check and/or try the following:

• Make sure the RTR500BW is not connected to your PC via USB.
  (While it is connected to a PC with a USB cable, Recorded Data, Warning Reports and Current Readings can not be retrieved or sent.)
• Make sure the RTR500BW is properly powered.
  (Use the AC adaptor or PoE to power the unit.)
• Make sure the RTR500BW is connected to a network.
  (Check the status of the LED Display and if network communication is not available, please refer to [Q. I can't seem to connect the RTR500BW to my network, what should I do?])
• Check transmission test results and error codes.
  (Perform a transmission test and check the error codes for causes of the problem. Refer to the Error Code List.)
• Check the transmission schedule.
  (Check to make sure that the schedules for transmitting Current Readings and Recorded Data are set as intended. Transmission Test data has no effect on data in T&D WebStorage Service.)
• Check Remote Unit Settings.
  (Make sure the warning limit and judgment time settings are correct. If only recorded data is not being sent, check the [Transmission of Recorded Data] in the Remote Unit Settings, and make sure it is turned ON.)

If after trying the above the problem is not solved, consult your network administrator.

Check and/or try the following:

• Make sure the RTR500BW is properly powered.
  (Use the AC adaptor or PoE to power the unit.)
• Make sure the Network Settings are correct.
• Make sure the RTR500BW is not connected to your PC via USB.
  (While it is connected to a PC with a USB cable, Recorded Data, Warning Reports and Current Readings can not be retrieved or sent.)
• Check for problems such as LAN cable disconnection or trouble with the modem, HUB, or router.
  (Check the status and try plugging and unplugging the LAN cable or restarting your network devices.)
• Make sure the router's DHCP server is enabled.
• If MAC address filtering is enabled on the router or access point, it is necessary to first register the MAC address of your Base Unit.
  (The MAC address can be found in the [Network Settings] menu in the T&D 500B Utility App by connecting the RTR500BW via Bluetooth.)

If a wireless LAN is being used, please check/try the following:

• Try restarting your computer or mobile device.
• Check for problems such as wireless LAN access point, modem or router.
  (Read the user's manual for your network devices and try restarting or power cycling them.)
• Check or change the network settings.
  (Check for incorrect entries. If there are more than one SSID (network) available, try using a different one.)
• Try adjusting the position of the RTR500BW.
  (Move it closer to the access point.)
• The number of devices connected to the router may be exceeding the limit.

If after trying the above the problem is not solved, consult your network administrator.

Supplied Code Label
You can find the code on the registration code label that came with the product.

Mobile App "T&D 500B Utility"
You can find the device info by opening [Nearby Devices] - [Base Unit Settings] - [System].

Software "RTR500BW for Windows" or "RTR500BM for Windows"
You can find the info in [Settings Utility] - [Settings Table] - [Base Unit Settings].

• Please be careful not to let a third party know your registration code. The registration code cannot be changed or reissued.

If your device is not recognized after installing the Windows software and using it for the first time, go to the Start Menu and click on [Help for Unit Recognition Failure]. Here you can check if the USB device driver has been properly installed.

If your computer stops recognizing your device while it is in use, check and/or try the following.

Base Unit / Repeater / Remote Unit:

• Make sure the USB device (Base Unit, Repeater or Remote Unit RTR-574/576) is properly connected to the computer with the supplied USB cable.
• Make sure there is only one device of each type (Base, Repeater, Remote) connected at any one time.
• For optical communication devices (RTR501B/502B/503B/505B/507B, RTR-501/502/503/505/507S), make sure the unit is placed on the USB-connected Base Unit correctly.
  (Align the optical communication area of the Remote Unit and Base Unit.)
• Make sure there is sufficient battery power remaining in the Remote Unit.
  (Low battery will cause a communication error.)

Computer:

• Connect a different USB device (mouse, digital camera, etc...) to your computer and see if it operates properly.
• If your computer has more than one USB port, try connecting the Base or Remote Unit USB cable to a different port.
• If you have more than one computer, try connecting to it with the same cable and device.

If there is a loss of power including from a blackout or running out of batteries, all settings, addresses and registration info are saved.
However, if [Clock Settings] - [Auto-Adjustment] is set to OFF, the clock will be reset and you will need to set the time after the power is restored.
Devices that are set to ON are automatically corrected.

For details see: [RTR500BW/500BM/500BC] - [RTR500BM] - [SIM Card Preparation].

You can find the IMEI in [RTR500BM Settings Utility] - [Settings Table] - [Version].

The following four pieces of information are required to set up mobile data communication: an APN (Access Point Name), a User Name, a Password, and an Authentication Type.
If you have questions or trouble, please contact your carrier or mobile network provider.

This is a passcode to prevent theft or loss of the device or service, or unauthorized use by a third party. If you are unsure of your default PIN number, check the information which came with the SIM card or contact your carrier.
If a PIN number has not been assigned to your SIM card it is not necessary to enter a PIN number.

Changes can be made to the PIN number.
For details see:
[T&D 500B Utility Mobile App] - [Mobile Communication Settings: RTR500BM]
[RTR500BM for Windows] - [Base Unit Settings]

• The PUK code is an 8-digit number found on the purchased SIM card package.
• If you don't have or can't find the package, please check the support information of the telecommunication company you have a contract with.
• If the wrong PUK number is entered a certain number of times in a row, the SIM card will be completely disabled.

If you are in LTE communication range, try rebooting the device by moving the operation switch on the side of the device to STBY and then back into Run again.

If the problem persists after rebooting the device, move the operation switch to STBY, disconnect all cables, and then check/try the following:

• Poor contact due to dirt or misalignment
  (Wipe the SIM card and the card holder of the device with a soft cloth, check the orientation of the SIM card and reinsert it. For details see: [Base Unit RTR500BW/500BM/500BC] - [SIM Card Preparation])
• If you have a smart phone or another RTR500BM, try inserting the SIM card and see if it can be recognized.
  (If the SIM card can be recognized, there is a problem with the RTR500BM. Please contact your local distributor.)
• If you have another SIM card, insert it into the RTR500BM and see if it can be recognized.
  (If it can be recognized, there is a problem with the SIM card. Please contact the SIM dealer of telecommunication company)
• Check with your carrier to see if there is some problem.
  (You may want to open the telecommunication company's website to check if there is a communication failure and make sure that the communication line is open and working properly.)

When making settings for the mobile data communication or for carrying out a transmission test, it is necessary to have ample battery power in the RTR500BM.
Please replace the batteries in the unit or connect it to the supplied AC adaptor (AD-05A3 or AD-05C1).

Slide the operation switch on the side of RTR500BM from STBY to Run, and after about one minute, check the LED status to confirm the following:

The DAIG (orange) LED is ON or BLINKING

• Poor SIM card contact
  (Try reinserting the SIM card or turn the device off and then back on.)
• SIM card contract details
  (Please make sure that the SIM card supports SMS, that the contract has not expired, and that the communication line has already been opened and is operating properly)

The ANT. LEVEL is not ON

• The device is not within LTE communication range. (Place it in a place where two or more lamps are on.)
• Is the LTE antenna (accessory) connected?

If the transmission method has been set to "FTP" please check the following:

• Make sure all entries in [FTP Settings] are correct.
• Using your FTP client software, make the same settings and see if you can send files to your FTP server.

If you can't solve this problem after checking the above, contact your provider or HTTP(S)/ FTP Server administrator.
If after checking all of the above and making any necessary changes there is still no improvement, please write down the error code and contact your local distributor.

Check the following:

• Is the battery cover on the back of the Remote Unit fully closed?
  (If light enters during communication, an error will occur.)
• Remove any obstacles blocking the optical communication areas.
  (Do not attach a tape or a sticker to the optical communication area even if it is transparent.)
• Is the Remote Unit properly placed on the Base Unit?
  (Make sure the slits in the Remote Unit fit tightly onto the ridges of the Base Unit.)
• Make sure there is sufficient battery power remaining in the Remote Unit.
  (Low battery will cause a communication error.)

Checking the device version version from the Windows Software:
You can find the info in [Settings Utility] in the [Settings Table] menu

Checking the device version from the Smartphone app:
In the top screen of T&D 500B Utility, tap on the target device from either [Nearby Devices] or [WebStorage] tab, and in the Settings Menu for the target Base Unit open [System] to view the device info.

Checking the version of the "RTR500BW for Windows" software:
The software version can be found in the Settings Utility's Main Window in the [Help] menu under [Version].

Checking the version of the "RTR500BM for Windows" software:
You can find the software version info in the header of the [Settings Utility].

Checking the version of the "T&D 500B Utility":
To check the version of the app, in the top screen tap on the menu icon () at the top left.

With RTR500B Series it is best not to assign adjacent channels for units in the same area, as it may result in interference.
We suggest you follow something like the example below for setting channels.
EXAMPLE: Base Unit A (Ch.0), Base Unit B (Ch.4), Base Unit C (Ch.7), Base Unit D (Ch.9), Base Unit E (Ch.11)

The test data itself will not be displayed in T&D WebStorage Service.
If a transmission test is successful, it means the communication between the Base Unit and T&D WebStorage Service is functioning normally.

Check the following:

• Is the operation switch on the side of the RTR500BM switched to Run?
  (For details see: [RTR500BM for Windows] - [Device Installation])
• Is the USB cable disconnected from the PC or the RTR500BM?
• Have you closed the Windows software / smart phone app settings screen?
  (It the settings screen is left open, autonomous operation may not be allowed.)
• Under [Current Readings / Warning Settings], is [Auto Transmission of Current Readings] set to ON?
  (Current Readings can be checked in the [Data View] display of T&D WebStorage Service. If "Auto Transmission of Current Readings" is set to OFF, they will not be displayed.)
• Under [Recorded Data Transmission Settings], is [Auto Transmission of Recorded Data] set to ON?
  (Recorded data can be checked from the [Download] menu of T&D WebStorage Service. If "Auto Transmission of Recorded Data" is set to OFF, they will not be displayed.)

First check and try the following, and then test the wireless signal strength from the [Wireless Route Settings] menu in the software or app for the Base Unit. If there is no improvement, consider placing a Repeater between the Base Unit and the Remote Unit.

• Make sure there is sufficient battery power remaining in the Remote Unit.
  (Low battery will cause a communication error.)
• Make sure there are no obstacles that block radio waves between the Base Unit and the Remote Unit.
  (For details see: [Please Read First]-[About Installing Wireless Devices])
• Try changing the frequency channels of RTR500B series units and/or any other wireless communication devices in the area.
  (To make changes after having finished registration, it is necessary to delete all Remote Units with the same frequency channel setting from the Registration List and then register them again.)
• If a Repeater is being used, check to make sure it is properly powered.
  (When running on the batteries only, low battery will cause a communication error. Use an external power source to supply power.)
• Make sure there is no device that emits strong electromagnetic waves near the Base Unit, Remote Unit(s) and Repeater(s). (If there is, move them about 1 meter (3 feet) apart.)

The Current Readings Data (.xml) is not of the same format as Recorded Data and cannot be opened using T&D Graph. It can be viewed by creating a program for that purpose.

T&D can provide you with all of the necessary file format info for both recorded data (TRZ only) and current readings, as well as, communication specifications for RTR500BW and serial communication specs for RTR500BC. Please contact your local distributor.

• An optional serial communication cable "TR-07C"(sold separately) is necessary for serial communication with RTR500BC.

A Windows software called "T&D Tools" is available for directly downloading recorded data from a data logger and saving it to a PC.

For details see:
[RTR500BW for Windows] - [Other Data Collection Methods]
[RTR500BM for Windows] - [Other Data Collection Methods]

Run a "Transmission Test" from the Settings Utility.
If, after installing the device and getting successful results from the transmission test , you are still unable to transmit data, please try the following:

• Check the power supply for the device.
  (Make sure that the Base Unit and Repeaters have a properly working power supply from an external source and there is sufficient battery power remaining in the Remote Unit. Low battery power may cause communication errors.)
• If you are sending data to our T&D WebStorage Service, make sure that you have not exceeded the Data Storage Limit.
  (For more details see T&D WebStorage Service Details )
• If you are sending to your own web server, please contact your provider or server administrator.

With RTR500B Series it is best not to assign adjacent channels for units in the same area, as it may result in interference.
We suggest you follow something like the example below for setting channels.
EXAMPLE: Base Unit A (Ch.0), Base Unit B (Ch.4), Base Unit C (Ch.7), Base Unit D (Ch.9), Base Unit E (Ch.11)

Check and/or try the following:

Basic Items to be Checked:

• Can your PC access a network such as the Internet or a company LAN? (Can you connect to a web site with a browser, etc...)
• Is any part displayed in red (improper setting) on the transmission test screen?
• If you have access to different PC, try it and see what happens.

If the transmission method has been set to "E-mail" please check/try the following:

• Check to make sure the contents (Recipient Address, Mail Server Name, User ID, Password, and so on) of the [E-mail Settings] are correct.
• Using your usual e-mail software, make the same settings as made in the RTR500BC Settings Utility and see if mail can be sent and received properly.
• Check to make sure that the mail is not being blocked by a SPAM blocking program or function.
• Make sure that your router or firewall settings are not blocking the mail.

If the transmission method has been set to "FTP" please check/try the following:

• Check to make sure that the contents (FTP Server Name, User ID, Password, etc...) entered in [FTP Settings] are correct. If you are using T&D WebStorage Service the FTP Server Name is ftp.webstorage-service.com and the User ID and Password are the same as for when you login to T&D WebStorage Service.
• Check to make sure that the destination folder name specified in the [Current Readings / Warning Settings] Menu and/or the [Recorded Data Download Settings] Menu is correct.
• Using your usual FTP client software, make the same settings as made in the RTR500BC Settings Utility and see if you can send any files to your FTP server.
• Make sure that your router or firewall settings are not blocking the FTP Communication.

If you are unsure of the settings, please consult with the network administrator (provider, corporate network administrator, etc...).

Yes, settings for this can be done in the RTR500BC Settings Utility under the [Recorded Data Download Settings] Menu.

Under [Transmission Method] by selecting "Do not Send" and by setting "Saving Recorded Data" to ON, the data will be saved to PC but not transmitted elsewhere.

Check the following:

• Is the battery cover on the back of the Remote Unit fully closed?
  (If light enters during communication, an error will occur.)
• Remove any obstacles blocking the optical communication areas.
  (Do not attach a tape or a sticker to the optical communication area even if it is transparent.)
• Is the Remote Unit properly placed on the Base Unit?
  (Make sure the slits in the Remote Unit fit tightly onto the ridges of the Base Unit.)
• Make sure there is sufficient battery power remaining in the Remote Unit.
  (Low battery will cause a communication error.)

First check and try the following, and then test the wireless signal strength from the [Wireless Route Settings] menu in the software or app for the Base Unit. If there is no improvement, consider placing a Repeater between the Base Unit and the Remote Unit.

• Make sure there is sufficient battery power remaining in the Remote Unit.
  (Low battery will cause a communication error.)
• Make sure there are no obstacles that block radio waves between the Base Unit and the Remote Unit.
  (For details see: [Please Read First]-[About Installing Wireless Devices])
• Try changing the frequency channels of RTR500B series units and/or any other wireless communication devices in the area.
  (To make changes after having finished registration, it is necessary to delete all Remote Units with the same frequency channel setting from the Registration List and then register them again.)
• If a Repeater is being used, check to make sure it is properly powered.
  (When running on the batteries only, low battery will cause a communication error. Use an external power source to supply power.)
• Make sure there is no device that emits strong electromagnetic waves near the Base Unit, Remote Unit(s) and Repeater(s). (If there is, move them about 1 meter (3 feet) apart.)

The Current Readings Data (.xml) is not of the same format as Recorded Data and cannot be opened using T&D Graph. It can be viewed by creating a program for that purpose.

T&D can provide you with all of the necessary file format info for both recorded data (TRZ only) and current readings, as well as, communication specifications for RTR500BW and serial communication specs for RTR500BC. Please contact your local distributor.

• An optional serial communication cable "TR-07C"(sold separately) is necessary for serial communication with RTR500BC.

A Windows software called "T&D Tools" is available for directly downloading recorded data from a data logger and saving it to a PC.

For details see:
[RTR500BW for Windows] - [Other Data Collection Methods]
[RTR500BM for Windows] - [Other Data Collection Methods]

• Is RTR500BC Data Viewer running at the same time that is set for download?
  
• Is the Base Unit connected to the PC?
  
• Is there stable signal strength between the Base Unit and Remote Unit?
  
• In the Remote Unit Settings is [Auto Download] set to ON?
  

Check and/or try the following:

• Is RTR500BC Data Viewer always running constantly?
• Is the Base Unit connected to the PC?
• Is there stable signal strength between the Base Unit and Remote Unit?
• Try running a transmission test from the [Transmission Test] Menu in the RTR500BC Settings Utility and see if it is successful or not.

Check the Log
In the RTR500BC Data Viewer - [View] menu, open [View Log] to see if recorded data was sent or not.

Check the "Pause Polling" Function
In the RTR500BC Data Viewer - [Settings] menu, see if [Pause Polling] has a check mark next to it. If it does, remove the check mark by clicking on it. Periodic processes such as auto download of recorded data, monitoring of current readings and warning signals will be resumed.

Check if the date and time on your computer are correct.

The RTR500BC does not have an internal clock. When you set up a programmed recording start or when you download data, the date and time shown are taken from your computer's clock.

Check the following:

• Are the date and time of the PC to which the RTR500BC connected correct?
  (The RTR500BC does not have an internal clock and operates using the clock settings of your PC)
• Is RTR500BC Data Viewer running at the same time that is set for auto-download?
• Are there any errors in the Auto-Download Log?
  (In the RTR500BC Data Viewer, under the [View] Menu - open [View Log] to check the Auto-Download Log for errors. If an error has occurred, try testing the signal strength to check the communication capability with the Remote Unit.)

Also, if multiple processes are overlapped at the same time, the RTR500BC will determine the priority in the order of 1. Warning, 2. Current Readings, and 3. Recorded Data, so the time for auto-download may shift.

Check and/or change the specified storage location in the RTR500BC Settings Utility under the [Recorded Data Download Settings] menu - [Storage Folder for Recorded Data].

The default setting is in the "Documents" or "My Documents" folder under "TandD Corp\RTR500BC for Windows\data".
Even if you manually download from the RTR500BC Data Viewer - [Communication] menu, unless otherwise specified that recorded data will be saved to the above folder.

This may happen under the following conditions:

• When data is downloaded via wireless communication (RTR500BC for Windows -[Communication] Menu-[Download Data (Wireless)])
• The Recording Interval Setting is very short (about 1 min or less)

When downloading from RTR-574 and RTR-576 units, each downloading session for each channel is broken up into two successive parts. If the downloading interval is short, while the first part is being downloaded newly recorded additional data will be logged into the channels of the second part of the download but no data will exist for the first part.
The RTR500BC only outputs complete sets of "Recorded Data" in which data exists for both parts of the downloading session.
Therefore when the recording interval is short, the number of measurements logged in a Remote Unit may be more than the number of "Recorded Data" which was able to be downloaded.

When monitoring or sending current readings, the displayed readings are the most recently recorded readings. If the Remote Unit's recording interval is longer than the current readings monitoring / transmission interval, the intended monitoring may not be possible.
Please check both settings and make changes as necessary.

An example of not refreshing at the set interval:
When the recording interval is set to 1 hour and current readings transmission interval is set to 10 min (The current reading will only be refreshed every hour upon a new recording).

You can disable it from running at startup using the following procedure:

Windows 10

1. Quit all applications and press [Ctrl]+[Shift]+[Esc] at the same time to open "Task Manager".

2. Click the [Startup] Tab to show a list of applications that are configured to run automatically when Windows starts.

   

3. Right click on [RTR500BC Windows] and from the menu select [Disable].

   

In the "Documents or (My Documents)" folder, it is possible to copy and backup the "TandD Corp\RTR500BC for Windows" folder.

To restore, quit RTR500BC for Windows and then overwrite the copied folder to the above folder.

Yes, battery levels can be checked using the following methods:

Remote Units / Repeaters: [Wireless Route Settings] Menu
In the settings application for the Base Unit you are using, in the [Wireless Route Settings] menu, click on [Test Signal Strength]. A message will be displayed for devices with low battery power.

Remote Units: Via Web Browser
You can check in the [Data View] tab of T&D WebStrorage Service.
Refer to [T&D WebStorage Service]-[Data View]

Remote Units: Current Readings Monitoring Window
You can check the battery level of Remote Units in the Current Readings Monitoring Window. Refer to [RTR500BC for Windows]-[RTR500BC Data Viewer]-[View]-[Monitor Current Readings]

Remote Units: Warning Report Mail
By setting [Battery Warning] as a condition for warning transmission, you can receive a notification email when the Remote Unit's battery level is low. Refer to [RTR500BC for Windows]-[Software Operational Settings]-[Current Readings / Warning Monitoring Settings]

Repeaters: Check via PC
Connect the Repeater to a PC by USB cable and in the settings application for the Base Unit you are using you can get Repeater information.

In the RTR500BC Settings Utility from the [Tools] Menu select [Initialize Base Unit / Repeater] and follow directions.

If you open the app and nearby Base Units do not show up in the [Nearby Devices] list, or the registered devices do not show up in the [Device List], please check the following:

Base Unit / Repeater / Remote Unit

• Make sure the Remote Unit has batteries installed with sufficient power remaining.
  (Low battery will cause a communication error.)
• Make sure the Base Unit / Repeater is properly powered.
  (The power LED on the device should be on.)
• Make sure Bluetooth is enabled in the device settings for each Base Unit, Repeater and Remote Unit.
• The device may not show up because it is communicating with another device via Bluetooth.

iOS Device Settings

• Control Center > Turn on Bluetooth ( https://support.apple.com/)
• Settings > Turn on Bluetooth
• Settings > Privacy > Bluetooth > Turn on 500B Utility
• App list in Settings > 500B Utility > Turn on Bluetooth

Check the following:

• Is the battery cover on the back of the Remote Unit fully closed?
  (If light enters during communication, an error will occur.)
• Remove any obstacles blocking the optical communication areas.
  (Do not attach a tape or a sticker to the optical communication area even if it is transparent.)
• Is the Remote Unit properly placed on the Base Unit?
  (Make sure the slits in the Remote Unit fit tightly onto the ridges of the Base Unit.)
• Make sure there is sufficient battery power remaining in the Remote Unit.
  (Low battery will cause a communication error.)

• Have you registered the Base Unit to T&D WebStorage Service?
  (To monitor for warnings with RTR500BW, log into T&D WebStorage Service and register the Base Unit from the [Device Settings] window. If you plan to use more than one Base Unit, you must register them one at a time. Refer to: [How to Use the T&D WebStorage Service] -[Device Settings])
  
• Is the address correct?
  
• Are there any settings to reject reception such as a junk mail filter?
  (If there are settings make sure that the T&D WebStorage Service domain <@webstorage-service.com> is added to those domains from which mail is accepted.)
  

Check and/or try the following:

• Make sure the RTR500BW is properly powered.
  (Use the AC adaptor or PoE to power the unit.)
• Make sure the Network Settings are correct.
• Make sure the RTR500BW is not connected to your PC via USB.
  (While it is connected to a PC with a USB cable, Recorded Data, Warning Reports and Current Readings can not be retrieved or sent.)
• Check for problems such as LAN cable disconnection or trouble with the modem, HUB, or router.
  (Check the status and try plugging and unplugging the LAN cable or restarting your network devices.)
• Make sure the router's DHCP server is enabled.
• If MAC address filtering is enabled on the router or access point, it is necessary to first register the MAC address of your Base Unit.
  (The MAC address can be found in the [Network Settings] menu in the T&D 500B Utility App by connecting the RTR500BW via Bluetooth.)

If a wireless LAN is being used, please check/try the following:

• Try restarting your computer or mobile device.
• Check for problems such as wireless LAN access point, modem or router.
  (Read the user's manual for your network devices and try restarting or power cycling them.)
• Check or change the network settings.
  (Check for incorrect entries. If there are more than one SSID (network) available, try using a different one.)
• Try adjusting the position of the RTR500BW.
  (Move it closer to the access point.)
• The number of devices connected to the router may be exceeding the limit.

If after trying the above the problem is not solved, consult your network administrator.

• Have you registered the Base Unit to T&D WebStorage Service?
  (To monitor for warnings with RTR500BW, log into T&D WebStorage Service and register the Base Unit from the [Device Settings] window. If you plan to use more than one Base Unit, you must register them one at a time. Refer to: [How to Use the T&D WebStorage Service] -[Device Settings])
  
• Is the address correct?
  
• Are there any settings to reject reception such as a junk mail filter?
  (If there are settings make sure that the T&D WebStorage Service domain <@webstorage-service.com> is added to those domains from which mail is accepted.)
  

Make sure that the combination of User ID and Password are correct.

If you can't remember or have lost your password, please get a new one reissued at T&D WebStorage Service.

It is possible when using a web browser to share data by creating a Read-Only account.

These can be created in T&D WebStorage Service under [Account] Menu - [Read-Only Account Settings].
With a Read-Only account it is possible to view data but it is not possible to delete data or make any settings changes.

Check the following:

• Have you registered the Base Unit to T&D WebStorage Service?
  (To view the data uploaded by the RTR500BW, log into T&D WebStorage Service and register the Base Unit from the [Device Settings] window. If you plan to use more than one Base Unit, you must register them one at a time. Refer to: [How to Use the T&D WebStorage Service] -[Device Settings])
• Check for problems such as a broken or unplugged LAN cable, or trouble with the access point, HUB, or router.

You can make settings from T&D WebStorage Service under [Account] Menu - [Set Warning Recipients]. In addition to the e-mail account you used to register, you can add up to 3 other email addresses.

(For details see: [How to Use the T&D WebStorage Service]-[Warning Mail Settings (RTR500BW/500BM)])

With T&D WebStorage Service, it is not possible to increase the number of recipients or filter and send using specific conditions. But if you set the address to a cloud-compatible mail service (Gmail, Outlook, etc.), the filtering function of that mail service can be used and mail can be forwarded to more addresses. Since forwarding is not done via a PC, you can use it as if you were increasing the number of recipients.

Also, if you specify an e-mail address with the filter function of the e-mail service and create a filter using a specific word such as the name of the installation location, Remote Unit name, or type of warning, it is possible to send mail to a specific address depending upon the set conditions.