TR7 Series FAQs

Frequently Asked Questions by Topic

Where can I find the registration code and serial number?
The registration code can be found on the supplied registration code label.
The serial number can be found on the same label as the registration code, or on the bottom of the device.
 IMPORTANT

Please be careful not to let a third party know of your registration code. The registration code cannot be reissued or changed.

If the registration code label has been misplaced, you can use this app or the PC software as shown below.

T&D Thermo:
By registering a device capable of Bluetooth or direct wireless LAN connection to the app, you can find the information in the Settings Menu - Settings Table.

TR7 for Windows:
Connect the target logger to a PC with a USB cable and in the lower left frame you will find device information.

What is a difference between Normal and Vaccine Mode for TR71A/75A?
It is a measurement mode compliant with the directives on vaccine management laid out by the United States Center for Disease Control.

TR71A/75A models are designed with vaccine mode.
You can change this setting by opening the logger's Setting Menu via Bluetooth and going to [Rec Settings] - [Measurement Mode].

Operational differences by mode are as follows:

Normal Mode Vaccine Mode
Max/Min Values Max/Min temperature reading since the start of recording or reset (via buttons or software/app) Max/Min recorded value since the start of recording or reset (via buttons or software/app)
Warning Judgment Time 30 sec to 60 min (9 selections)
A warning will be issued when a measurement exceeds the set threshold value or a sensor error occurs for longer than the set judgment time.		 0 sec.
If a recorded value exceeds the set threshold value or if a sensor error occurs, a warning will be issued.
Warning Display
[ALM] Icon		 Warning alarms for exceeding a set upper and lower limit and for sensor errors will both disappear when the warning condition is resolved. Warning alarms for exceeding a set upper and lower limit will not disappear even after a value returns to within the threshold range.
Warning alarms for sensor errors will disappear upon return to normal.
What is the battery life for the data loggers?

Estimated battery life is as follows:

  TR71A / 72A / 75A, TR-71wb / 72wb TR-71nw / 72nw TR-75wb TR-75nw
Conditions: Auto-upload interval:
· Auto-Upload ON
· Bluetooth ON (A/wb)
· Rec interval 10 sec or more		 1 min Approx. 10 days
10 min Approx. 2 months
1 hour Approx. 12 months Approx. 10 months Approx. 7 months
12 hr or more Approx. 15 months Approx. 18 months Approx. 12 months
Battery life varies depending upon multiple factors including frequency of communication, LAN environment, ambient temperature, recording interval, and battery performance. All estimates are based on operations carried out with a new battery and are in no way a guarantee of actual battery life.
Shown above is the estimated battery life with Auto-Upload and Bluetooth (A/wb) ON. Battery life can be extended 1.2 times by going to [Bluetooth Communication Settings] in TR7 for Windows and turning OFF Bluetooth communication.

If you wish to measure over a long period of time, please use an external power supply.

  • USB Bus Power 5V 200mA
  • AC Adapter USB Mini-B Type (option AD-05A2 or AD-05C2)
  • PoE IEEE 802.3af (for TR-7nw)

Battery Warning Mark and Warning Mail Transmission
A warning report mail will be sent when the Battery Warning is enabled in Warning Settings and a low battery condition is detected (when the battery warning mark blinks or lights up on the device LCD). See below for details.

TR7A BLINKING: Low battery indication (warning mail transmission)
ON: Auto-upload of recorded data will stop. (Recording will continue.)
TR-7wb/nw ON: Low battery indication (warning mail transmission)
If the battery is left unchanged until the LCD display goes blank, all recorded data in the logger will be lost.
TR-7wf ON: Low battery indication (NO warning mail transmission)
If the battery is left unchanged until the LCD display goes blank, all recorded data in the logger will be lost.
  • Regardless of whether the warning setting is ON or OFF, you can check the battery status at any time via the mobile app T&D Thermo or a web browser (T&D WebStorage Service / T&D Data Server).
Where can data loggers be placed?
They can be placed in a variety of locations depending on the purpose for recording data. We suggest placing it in environments which satisfy the following conditions.
  • Places where water and oil will not be in contact with the device and sensor
  • Places that are not affected by smoke, dust and condensation
  • Places where Bluetooth Communication can be carried out without interference.
  • Places where there is access to the WLAN/LAN (for auto upload of recorded data to T&D WebStorage Service or T&D Data Server)
  • Places where it is easy to collect the device (for downloading data to a PC via USB connection)
  • Places where it is possible to carry out button operation on the logger (TR-7wb/wf only; for WLAN direct communication with a mobile device)
Readings from the internal temperature sensor (or the thermocouple) are incorrect, what may be the problem?

Internal Temperature Sensor (TR71A, TR-71wb/71nw/71wf)
Devices themselves generate heat and this effects internal sensors. Depending upon the frequency of auto-transmission communications an increase of up to 0.3 °C may occur. Especially when an external power supply is being used, measurements may increase significantly. In such cases, we recommend using an external sensor.

Thermocouple Temperature (TR75A, TR-75wb/75nw/75wf)
Please make sure that the actual sensor being used matches the settings found in "T&D Thermo" under [Recording Settings] or in "TR7 for Windows& - [Recording Start] Tab - [Sensor Type Settings].
If measurements are unstable while using external power (USB or PoE), connect to the GND terminal.

Can the device be used worldwide?
The wired LAN devices can be used in all areas and countries throughout the world.
The wireless LAN devices have been designed to comply with rules and regulations defined by the following regulating bodies.
  • US Model (FCC, IC)
  • EU Model (CE)
  • Japan Model (ARIB)

Usage in countries or areas which follow regulations other than those defined by the above bodies is illegal.

For more details please contact your local distributor.

How can I initialize the device?

You cannot initialize the device from this application.
Please connect the device to a PC via USB and use the Windows software "TR7 for Windows" (Settings - Reset to Factory Default Settings).

How can I check my firmware version and update it when necessary?

Firmware updates are done to fix malfunctions and add new functionality. We highly suggest that you always keep the firmware and the Smartphone apps / Windows software up to date.

 IMPORTANT

The firmware update is only possible via USB, not via Network or Bluetooth. Connect the target device to your computer via USB.

How to Check the Current Firmware Version

Via T&D Thermo App:

The firmware version can be found in the Settings Menu - [Settings Table].

TR7A/wb: Device Info screen (Web Storage or Bluetooth) - [Settings Table]
TR-7nw: Device Info screen (Web Storage) - [Settings Table]
TR-7wb/wf: Menu () - [WLAN Direct Communication] - [Settings Table]

Via Web Browser:

1. Log into the T&D WebStorage Service and open the [Devices] menu.
2. Click the [Settings] button for the target device. The firmware version can be found under the Device Info box.

Update Tools

Download the Update Tool to your Windows PC, connect the target device to USB, and run it.
Update procedures, cautions, and detailed contents are described on the download page for each software.
https://tandd.com/software/

What kind of smartphone or tablet can it be used with?

Please use with Android or iOS devices with Bluetooth Low Energy.

Compatible OS (iOS, Android):
For compatible OS versions, please refer to the download page of T&D Thermo.

Note: Newer versions of Android OS and iOS may be incompatible with the device. Please be fully aware of this before using our product.

How far is the Bluetooth communication range?
Approx. 10 meters (33 ft. if direct and unobstructed)
There are devices nearby but they don't show up in the app's search results list, why not?

Check the settings on the smartphone/tablet device to see if Bluetooth settings are turned off, or if T&D Thermo's Bluetooth settings are turned off in the privacy settings.

If nearby Bluetooth devices still do not appear, check the app's location settings.
(Operating procedures vary depending on the OS, device model, and version of the application.)

iOS

  1. Tap [Settings] in device's main menu.

  2. Open the "T&D Thermo" and if the Location Access is set to "Never", switch it to "While Using the App".


Android

  1. Tap [Settings] in device's main menu.

  2. Tap [Apps] - [T&D Thermo] - [Permissions (or Allow)] - [Location]. If the Location permission is set to "Don't allow", switch it to "Allow only while using the app".

  3. Tap [Apps] - [T&D Thermo] - [Permissions (or Allow)] - [Location].

I cannot connect using WLAN Direct Communication, what should I do? (For Wireless LAN type (wb/wf))

Check and/or try the following:

  • Is the AP mark () lit up on the logger screen? (AP mode is deactivated after a certain amount of time)
  • Make sure there is sufficient battery power in the device.
  • Check to see that the Wi-Fi mark () is displayed on your smartphone or tablet.
  • Try turning your mobile device's Wi-Fi OFF and ON, and then try again to establish WLAN Direct Communication.
I cannot properly make Wireless LAN Settings using WPS, what should I do? (For Wireless LAN type (wb/wf))

Check the following:

  • Check whether the wireless LAN access point is compatible with WPS.
  • Check to make sure [WPA2-PSK (AES) or No security] has been selected. If [WEP (64bit / 128bit) and WPA-PSK (TKIP)] has been selected WPS cannot be used.
  • Try adjusting the position of the device (move it closer to the access point)
  • If you are using an access point which uses other forms of authentication such as AOSS, make sure that only WPS is activated.
  • If the Wireless LAN Access Point's MAC address filtering feature is set to active, it is necessary to first register the MAC address*1 of the device being used.
  • Using T&D Thermo, communicate via Bluetooth or WLAN Direct Communication to make Wireless LAN Settings*2.

*1: Your device's MAC address can be found in T&D Thermo Settings Menu - [Network Settings] or [Setting Table] (only via Bluetooth connection). You can also find the MAC address in the TR7 for Windows by connecting the logger to the PC using a USB cable.

*2: Using T&D Thermo, go to Settings Menu -[Network Settings], enable [Wireless LAN] and make necessary settings. If you are using the TR7 for Windows, make proper wireless LAN settings and enable the auto-upload feature by specifying the [Upload Interval] in the [Auto-upload Settings] tab.

Do you make public your communication protocol?

If you are interested, please contact the distributor from which you purchased the product.

What is a difference between Normal and Vaccine Mode for TR71A/75A?
It is a measurement mode compliant with the directives on vaccine management laid out by the United States Center for Disease Control.

TR71A/75A models are designed with vaccine mode.
You can change this setting by opening the logger's Setting Menu via Bluetooth and going to [Rec Settings] - [Measurement Mode].

Operational differences by mode are as follows:

Normal Mode Vaccine Mode
Max/Min Values Max/Min temperature reading since the start of recording or reset (via buttons or software/app) Max/Min recorded value since the start of recording or reset (via buttons or software/app)
Warning Judgment Time 30 sec to 60 min (9 selections)
A warning will be issued when a measurement exceeds the set threshold value or a sensor error occurs for longer than the set judgment time.		 0 sec.
If a recorded value exceeds the set threshold value or if a sensor error occurs, a warning will be issued.
Warning Display
[ALM] Icon		 Warning alarms for exceeding a set upper and lower limit and for sensor errors will both disappear when the warning condition is resolved. Warning alarms for exceeding a set upper and lower limit will not disappear even after a value returns to within the threshold range.
Warning alarms for sensor errors will disappear upon return to normal.
When will warning emails be sent?

Please refer to [TR7 Series Warning Transmission Specifications] in this Help.

The warning report e-mail is not being received, what should I do?

Check the following:

  • Confirm that the email address registered in T&D WebStorage Service or in the server software "T&D Data Server" is correct and valid.
  • If you are using a junk mail filter, make sure to allow e-mail to come from T&D WebStorage Service (domain: web@tandd.com), or if you are using the server software "T&D Data Server" make sure that specified sender address is permitted.
  • Note that warning report mails will not be sent for warnings that occurred in the device prior to device registration or the completion of warning settings.
  • At the time of the warning the logger may not have been able to communicate with T&D WebStorage Service or with the server software "T&D Data Server". Therefore the warning that wasn't sent will be sent at the time of the next successful communication.
I can't log in the T&D WebStorage Service, what should I do?
Please make sure that the combination of User ID and Password are correct and match.
If you can't remember or have lost your password, please get a new one reissued at T&D WebStorage Service.
 IMPORTANT

The user ID cannot be reissued so please keep it in a safe place. If you lose your user ID, you will not be able to access the data stored in your account.

I cannot view the recorded data that was auto-uploaded to T&D WebStorage Service, what should I do?
Check the following:

1. Basic Items to be Checked:

  • Check to make sure that device registration was completed properly; this can be checked by viewing the list of devices using T&D WebStorage Service from your web browser.
  • Make sure that there is sufficient battery power in the device.
  • Try turning OFF and ON the device and recheck to see if a connection has been established.
  • Check to make sure there are no physical problems such as a disconnected LAN cable, trouble with the HUB or with the Wireless LAN access point.

2. Check the display status of Wi-Fi mark (For wireless LAN type)

A/wb/wf

No display:
Wireless LAN settings are not made or Auto-Upload is "OFF".

  • Using T&D Thermo, go to Settings Menu -[Network Settings], enable [Wireless LAN] and make necessary settings.
  • If you are using the TR7 for Windows, make proper wireless LAN settings and enable the auto-upload feature by specifying the [Upload Interval] in the [Auto-upload Settings] tab.

Blinking:
There is a connection failure between the device and the access point. Check the following:

  • Try adjusting the position of the device or its distance from the access point and check for a connection.
  • Make sure that there is no channel interference making it hard for the signal to be received. (Try changing the channel on the access point side and check again for a connection.)
  • Make sure that all wireless LAN access point settings (SSID, Authentication method, Password, etc...) have been made correctly.
  • Make sure that the frequency bands for the access point match the loggers. TR7A and TR-7wb Series loggers comply with IEEE 802.11b/g/n while TR-7wf Series loggers comply with IEEE 802.11b; both only work on the 2.4 GHz frequency.
  • If the Wireless LAN Access Point's MAC address filtering feature is set to active, it is necessary to first register the MAC address* of the device being used.

*Your device's MAC address can be found in T&D Thermo Settings Menu - [Network Settings] or [Setting Table] (only via Bluetooth connection). You can also find the MAC address in the TR7 for Windows by connecting the logger to the PC using a USB cable.

3. Check the display status of Web mark

No display:
Wireless LAN settings are not made or Auto-Upload is "OFF".

  • Using T&D Thermo, go to Settings Menu -[Network Settings], enable [Wireless LAN] and make necessary settings.
  • If you are using the TR7 for Windows, make proper wireless LAN settings and enable the auto-upload feature by specifying the [Upload Interval] in the [Auto-upload Settings] tab.

ON:
This indicates that the connection is successful. Check the following:

  • Check to make sure that the REC mark () in the LCD of the device is on.
    (Recorded data will not be uploaded when recording is not in progress.)
  • Make sure that the T&D WebStorage Service account which was used to register this device is the same as the one currently logged in.

BLINKING:
This indicates that the connection to T&D WebStorage Service is failing. Check the following:

  • If you entered the IP address, subnet mask and other settings, please make sure that the entries are all correct.
  • Check to make sure that an Internet connection can be established on the network you are using.
    (See if an Internet connection is possible using a PC or some other device that is connected to the same wireless LAN access point, hub, or router. See also, if the Internet connection is restricted by a firewall.)
  • When using a proxy server is necessary, make sure that the address of the proxy server and the port number are set correctly in the Auto-upload Settings of "TR7 for Windows".
    (A proxy server that requires authentication cannot be used.)
  • Check to make sure that T&D WebStorage Service is not temporarily down due to maintenance or other trouble; try accessing T&D WebStorage Service from your web browser.
How much data can be stored in the T&D WebStorage?

For the data uploaded automatically from the logger (via Auto-upload):
The maximum amount of data that can be stored in the T&D WebStorage Service varies depending on the recording interval set for the logger. After the storage period expires, the data will be automatically deleted.

For the data sent manually via T&D Thermo (from the File List of downloaded files):
There is also a limit to the amount of data that can be stored. When the limit is exceeded, the oldest data will be deleted automatically.

For details about the storage capacity, refer to the T&D WebStorage Service Details.

Please use our Windows Software T&D Graph for downloading and storing a backup of your cloud data.

Is it possible to share data between multiple users of T&D WebStorage?
It is possible when using a web browser to share data by creating a Read-Only account.
  • With a Read-Only account it is possible to view data but it is not possible to delete data or make any settings changes.
  • Visit T&D WebStorage Service, go to [Account]-[Read-Only Account Setting] and set the Read-Only ID Password.
Is it possible to increase the number of e-mail addresses or change the recipient address depending on the name of the Remote Unit or the type of warning?

With T&D WebStorage Service, it is not possible to increase the number of recipients or filter and send using specific conditions. But if you set the address to a cloud-compatible mail service (Gmail, Outlook, etc.), the filtering function of that mail service can be used and mail can be forwarded to more addresses. Since forwarding is not done via a PC, you can use it as if you were increasing the number of recipients.

Also, if you specify an e-mail address with the filter function of the e-mail service and create a filter using a specific word such as the name of the installation location, Remote Unit name, or type of warning, it is possible to send mail to a specific address depending upon the set conditions.
 Note

The types of warning are explained in [T&D WebStorage Service]-[Alert View]-[Warning Status Report] in this Help.

Can I make adjustments to the measurements?

To use the Adjustment function of the TR7 series, connect the device to a PC via USB and use the Windows software "TR7 for Windows".

For details about the setting procedure, see TR7 for Windows Help - [Useful Features and Functions] - [Adjustment].

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