| Error Code | Explanation |
|---|---|
| General System | |
| 0001-0001 | SRAM Reading Writing Error <RTR500BW> Try power cycling the device by removing the AC adaptor. If the error continues, the device may be damaged. <RTR500BM> Try power cycling the device by removing the AC adaptor and batteries. If the error continues, the device may be damaged. |
| 0001-0002 | EEPROM Reading Writing Error <RTR500BW> Try power cycling the device by removing the AC adaptor. If the error continues, the device may be damaged. <RTR500BM> Try power cycling the device by removing the AC adaptor and batteries. If the error continues, the device may be damaged. |
| 0001-0003 | Low Battery Power Change batteries or use an external power source. |
| Command Process | |
| 0002-0001 | Command Format Error Your software and/or firmware version may not be supported. Please update them to the latest version. |
| 0002-0003 | Unstable Operation <RTR500BW> Try power cycling the device by removing the AC adaptor. If the error continues, the device may be damaged. <RTR500BM> Try power cycling the device by removing the AC adaptor and batteries. If the error continues, the device may be damaged. |
| 0002-0004 | Command in Progress Please wait and try again. |
| 0002-0008 | Password Not Match The command cannot be executed; the passwords included in the command and set in the device do not match. You can reset the password using the Settings Utility. |
| Mobile Communication | |
| 0003-0001 | Failure to Initialize Mobile Communication Module If the problem occurs repeatedly, it is either a power supply (and/or battery) problem, or a malfunction of the device. |
| 0003-0002 | Mobile Communication Module Frozen If the problem occurs repeatedly, it is either a power supply (and/or battery) problem, or a malfunction of the device. |
| 0003-0003 | Communication Error with Mobile Communication Module If the problem occurs repeatedly, it is either a power supply (and/or battery) problem, or a malfunction of the device. |
| 0003-0004 | SIM Lock Error |
| 0003-0005 | SIM Unlock Error |
| 0003-0006 | SIM Card Locked SIM card has been locked due to incorrect PIN. Enter PUK code. |
| 0003-0007 | SIM Card Not Detected |
| 0003-0008 | SIM is Locked |
| 0003-0010 | PIN Not Match |
| 0003-0011 | Cannot Change PIN Make sure the PUK code is entered correctly. |
| 0003-0012 | Mobile Communication Network Error Make sure there are no problems with APN settings, SIM Card Plan, cellular antenna connection. |
| 0003-0013 | Mobile Communication Failure Make sure there are no problems with APN settings, SIM Card Plan, cellular antenna connection. |
| 0003-0014 | Mobile Communication Failure Make sure there are no problems with APN settings, SIM Card Plan, cellular antenna connection. |
| 0003-0151 | SIM PIN Locked |
| 0003-0152 | SIM PIN Unlocked |
| 0003-0500 | Unexpected Errors Please contact your distributor if the error continues. |
| Wireless Communication | |
| 0004-0001 | Wireless Communication Busy Another wireless communication is in progress. Please wait and try again. |
| 0004-0002 | Wireless Communication Failure (Remote Unit) Change the position(s) of the Base Unit, Repeater(s), and/or the Remote Unit(s) and try again. |
| 0004-0004 | Wireless Communication Failure (Repeater) Change the position(s) of the Base Unit, Repeater(s), and/or the Remote Unit(s) and try again. |
| 0004-0005 | Wireless Communication Failure (Remote Unit) Change the position(s) of the Base Unit, Repeater(s), and/or the Remote Unit(s) and try again. |
| 0004-0006 | Wireless Communication Failure Change the position(s) of the Base Unit, Repeater(s), and/or the Remote Unit(s) and try again. |
| 0004-0007 | Recording can not begin because there are not enough seconds remaining before the scheduled recording start. The amount of time before the set recording start date and time is too short. Please change the date and time for the recording start and try again. |
| 0004-0009 | No data to download. |
| 0004-0021 | Wireless communication channel is unavailable (channel busy). Keep the devices away from noise-emitting sources such as computers. If the error persists, try changing the wireless channel. |
| 0004-0099 | Unexpected Errors Please contact your distributor if the error continues. |
| Optical Communication | |
| 0005-0001 | Communication Error Optical communication failed. Make sure the Remote Unit is placed on the Base Unit correctly. |
| 0005-0002 | Command Parameter Error If the problem occurs repeatedly, it is a malfunction of the device. |
| 0005-0003 | Response Error Optical communication failed. Make sure the Remote Unit is placed on the Base Unit correctly. If the error persists, unplug the USB cable and reboot the software and try again. |
| 0005-0090 | No data to download. |
| GPS | |
| 0006-0001 | GPS Function is turned OFF GPS setting is OFF so you cannot obtain GPS data. |
| 0006-0002 | GPS Data Not Received Install the antenna in an open area where the GPS signals are not blocked. |
| LAN Communication | |
| 0007-0001 | LAN Communication Busy Please wait and try again. |
| 0007-0003 | DHCP Failure After having established a network connection, connect a USB cable. |
| 0007-0005 | Preparing for LAN Communication Please wait and try again. |
| 0007-0040 | Unexpected Errors Please contact your distributor if the error continues. |