Support Information

Update Report
June 23, 2011

RTR-500GSM Firmware Update Info (Ver. 1.02 to 1.03.02)

In order to fix the following problems, we have released this update program for the RTR-500GSM firmware.

Affected Products and Conditions


RTR-500GSM (CE model/ FCC model)      

Software and Firmware:

RTR-500GSM (CE model/ FCC model)      Ver. 1.02 or lower

Modification Details

From RTR-500GSM Firmware (Ver. 1.02) to (Ver. 1.03.02)

  • A problem was fixed whereby negative measurements were not displayed correctly in Current Readings Data files (.xml).
  • A problem was fixed whereby in the <name><time_zone> tag of Current Readings Data files (.xml) characters other than UTF-8 were output resulting in such Current Readings Data Files (.xml) not being able to be uploaded into the "T&D WebStorage Service".

How to Update

Please follow the update procedure available from the download page.

Download the Latest Update Program

Contact Us

For more information, questions or comments about this subject please contact your local distributor. If you are unsure of your local distributor and cannot contact them, please contact the T&D Main Office.