Support Information

Bug Report
March 17, 2010

TR-7W Firmware (script) Update Info (ver 1.05E to 1.06E)

The following problem has been found in the TR-7W Firmware (script).

We ask that our customers using this unit download these programs and update as directed.

Affected Products

TR-71W      Serial NO:000S69 and before (excluding 000Q80 - 000Q96 / 000R52 - 000R71 / 000S57 - 000S68)
TR-72W      Serial NO:001Q27 and before (excluding 001P03 - 001P23 / 001Q09 - 001Q26)

The following points will be repaired by updating to script Ver 1.06E

・The problem was fixed whereby when using a wireless LAN card and a warning report mail was sent the TR-7W would sometimes stop operating.
The firmware has been fixed and updated.

・The problem was fixed whereby an error occurred when downloading data using the TR-7W Auto-Download tool with the TCP port set to 80 with Trend Micro Internet Security (Micro Trend Inc) software.

・The problem was fixed whereby some of the lines in the graph were not shown when viewing current readings in the TR-7W Web Viewer with the browser view setting in Internet Explorer 8 set at 100%.

How to Update

Follow the instructions as noted below for updating the "TR-7W for Windows" Software and the "TR-7W Firmware / Script".
If one of the versions of either the software "TR-7W for Windows" or the "TR-7W Firmware / Script" is different from the other, the product will not function properly. When carrying out the update please confirm that the versions of all three parts (software, firmware, script) have been updated to the latest version for each.
The most recent versions are: TR-7W for Windows Software is Ver 1.02, the Firmware is Ver 2.10 and the Script is Ver 1.06E.

Download the Latest Update Program

Contact Us

For more information, questions or comments about this subject please contact your local distributor. If you are unsure of your local distributor and cannot contact them, please contact the T&D Main Office.