Support Information

Bug Report
March 17, 2010

RTR-5W Firmware (script) Update Info (ver 1.71 to 1.72)

The following problems has been found in the RTR-5W Firmware (script).

We ask that our customers using this unit download these programs and update as directed.


Affected Products

RTR-5W CE! Model Serial No :       E9000680 and before (excluding E9000 669/671/672/664/668/662/673/663/674/670/676/680/678/677)
RTR-5W FCC model Serial NO :       U9001007 and before (excluding U9000 991/993/994/995/997/998/999/1001/1002/1003/1004/1005/1006)
* The Serial Number is printed on a sticker on the back of the RTR-5W.
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The following points will be repaired by updating to script ver 1.72

・The problem was fixed whereby when using a wireless LAN card and a warning report mail was sent the RTR-5W would sometimes stop operating.
The firmware has been fixed and updated.

・The problem has been fixed whereby communication was sometimes not possible with PCs running Trend Micro Internet Security (Trend Micro Inc.) Software.

How to Update

Follow the instructions as noted below for updating the "RTR-5W for Windows" Software and the "RTR-5W Firmware / Script".
If one of the versions of either the software "RTR-5W for Windows" or the "RTR-5W Firmware / Script" is different from the other, the product will not function properly. When carrying out the update please confirm that the versions of all three parts (software, firmware, script) have been updated to the latest version for each.
The most recent versions are: RTR-5W for Windows Software is Ver1.73, the Firmware is Ver 2.10 and the Script is Ver1.72.

Download the Latest Update Program

Contact Us

For more information, questions or comments about this subject please contact your local distributor. If you are unsure of your local distributor and cannot contact them, please contact the T&D Main Office.