Support Information

Bug Report
February 08, 2008

Report of Software Defect for "T&D Recorder for Windows Ver.1.41(US)/1.41VT(US)"

[Information on the site of old www.tandd.us]

A defect has been found in our software [T&D Recorder for Windows Ver.1.41(US)/1.41VT(US)]. Please read the following for details about the problem and the solution.

We sincerely apologize to our customers for any inconvenience or trouble this may have caused. We highly recommend that you download this program and update the software as directed.

Details about the Problem

T&D Recorder for Windows

When using “T&D Recorder for Windows” in conjunction with TR-50C, RTR-57C/57U or RTR-50, an error (the corresponding data will be returned as an error) has been found to occur during downloading recorded data which exceeds 300゚C (572゚F) from the RTR-52Pt via optical communication to your computer.

Solution Details

This problem can be solved by updating to Version 1.42/1.42VT of “T&D Recorder for Windows”.
Please use the link at the bottom of this page to download the Software Update.

For using “T&D Recorder for Windows” with Windows Vista

NOTE

Do not connect a device to your computer until the application has been installed.
  • Normally during the application installation, the USB driver will also be installed automatically through the program. However, once a device has been connected to the computer, an incorrect USB driver may have been installed. In such a case, even if this application is installed, the device will not be recognized properly.
  • If the device cannot be detected and recognized properly even after the application has been installed and the device has been connected to the computer, please reinstall the USB driver from the Device Manager Window. (For details about how to reinstall the USB driver, refer to “If Installation Fails” or “Installing the USB Device Driver” in the user's Manual that comes with your device.)
  • For details about all operations, see the User's Manual of “T&D Recorder for Windows”.

For using “T&D Recorder for Windows” with Windows 98SE / Me / 2000 / XP

NOTE

  • If you wish to install this application into a computer whose operating system (OS) is Windows 98SE or Me, the USB driver will not be installed. Please install the USB driver by following the directions in the user's Manual of “T&D Recorder for Windows".
  • If you wish to install this application into a computer whose operating system (OS) is Windows 2000 or XP, the USB driver will be installed automatically.
  • For details about all operations, see the User's Manual of “T&D Recorder for Windows”.

Contact Us

For more information, questions or comments about this subject please contact your local distributor. If you are unsure of your local distributor and cannot contact them, please contact the T&D Main Office.