Support Information

Defect Report
October 13, 2007

Important Notice for Users of TR-51S/52S with Communication Port TR-50C

[Information on the site of old www.tandd.us]

It has been found that when using a version of “T&D Recorder for Windows (TR-5, TxU)” 1.50E or lower in combination with Communication Port TR-50C and TR-51S / 52S, communication may be broken off and unable to be resumed.

This occurs because of a bug in the software that does not allow for full control when this combination of devices is being used.

This problem can be avoided by downloading a newer version of “T&D Recorder for Windows (TR-5, TxU)” with a version number of 1.51E or higher.

We ask that affected customers download and install “T&D Recorder for Windows (TR-5, TxU) Ver1.51E” .

If you have any questions about the downloading process, please contact the dealer from which you purchased the devices being used.

This problem does not occur when using TR-51S/52S in combination with TR-50U, RTR-57C, RTR-57U as the communication port. Note that it is not necessary to download or install “T&D Recorder for Windows (TR-5, TxU) Ver1.51E” .

Questions and Inquiries

For answers to any questions you may have about this matter, please contact the agent from which you purchased the unit.

The newest update program for this application.

Contact Us

For more information, questions or comments about this subject please contact your local distributor. If you are unsure of your local distributor and cannot contact them, please contact the T&D Main Office.